Frequently Asked Questions
Everything you need to know about your Joeydolls experience.
What materials are Joeydolls made from?
All Joeydolls are crafted from high-quality, skin-friendly fabrics and stuffed with premium polyester fibers to ensure they are both soft for cuddles and durable for play.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for items in their original, unused condition with tags attached. Please contact our support team to initiate a return or exchange.
Are Joeydolls safe for infants?
Yes, our dolls are designed with safety as a priority. They meet or exceed all relevant toy safety standards, though we always recommend adult supervision during playtime for children under 3.
How do I clean my Joeydoll?
We recommend spot cleaning with a damp cloth and mild detergent. For a deeper clean, place the doll in a pillowcase and use a gentle machine wash cycle on cold, then air dry.
Do you offer international shipping?
Yes, we ship Joeydolls worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.